How do I book an appointment?

Choose Book now, pick your service, date, and time, then submit your request. If a booking fee is required, you will pay after the studio approves your request.

How do I contact the studio?

Start here for quick answers and policies. If Live Concierge is available, you can message support on this site and use the app when you need to share photos or files.

How do I reschedule or cancel?

After you sign in, open your appointments, select the visit, and choose reschedule or cancel. Fees may apply depending on the policy shown when you booked.

Where can I read the policies?

Review the Terms and Privacy pages on this site for the active Moss & Coils policy documents.

What is the cancellation policy?

Cancellation, rescheduling, and fee details are listed in our Terms. Review them on the Terms page before you confirm a booking.

Where can I find prep or aftercare guidance?

Visit the Prep Guide before your appointment and the Post-Care page after your visit for service-specific tips.

Who provides styling at Moss & Coils?

Every service is performed by your stylist with consultation-first care for silk presses, locs, color, and protective styling in Sacramento, CA.

What hair-care guidance should I follow between visits?

Visit our Post-Care page for between-visit care tips tailored to your style — including product guidance that protects your results until your next chair visit.

When do I pay my booking fee?

Booking fees are paid after your request is approved. You will see a pay booking fee option on your booking when it is ready.

Is my card stored securely?

Payments are processed through secure payment partners. Card details are handled safely and are not stored directly by the studio.

Shop

Next step

Browse here, then choose how you check out

Explore products, photos, and pricing on this page. When you are ready, open a product for more details or continue in the app to purchase.

Back to home

Browse online

Photos, pricing, and product details in one place

See product photos, descriptions, categories, and current pricing here. On select product pages, secure pickup checkout can continue online when your saved card is already on file.

Available now

Browse faster

Find what you need

Search products Pickup-ready only Products with photos

Product detail

Moss & Coils

Pickup checkout

Product details and pickup checkout

This page brings together product photos, pricing, and pickup details.
If you already have a saved card, secure pickup checkout can continue here.
You can update payment methods in your Moss & Coils account or mobile app at any time.

Post-Care detail

Prep Guide

Next step

Portfolio

Explore more

Search services

Help Center

Help & FAQ

Browse common booking, policy, and payment questions here, then open Live Concierge when you want text support.

Support

Need more help?

Back to home

Answers, policies, and next steps

Live Concierge

Your account

Studio login

Secure access for provider tools, booking management, and studio settings.

After sign-in, you'll review studio terms and privacy before opening the dashboard.

Client sign in

Review studio terms & privacy

Provider portal

Private shell

Moss & Coils

Studio Mode

Today's Schedule

Booking Requests

Studio settings

Settings, security, and app tools

Manage your studio here on the website. Some advanced workflows still open in the Moss & Coils app when needed.

Studio workspace

Browser

Product admin

Review catalog, pricing, and stock here on the website. Large media uploads stay in the Moss & Coils app.

Open Product Admin

Studio security

Browser

Security and approvals

Review sign-in methods, password recovery, legal approvals, and browser guardrails from one protected route.

Security settings

Moss & Coils app

App

Promo codes

Create and manage promo codes in the Moss & Coils app. Booking on this site already accepts valid codes at checkout.

Open promo manager in app

Moss & Coils app

App

Studio app home

Open the studio home in the Moss & Coils app for advanced admin workflows that are not yet available on the website.

Open in app

Studio navigation

Manage studio operations here on the website. Tasks that still require the app are clearly labeled when you need them.

Workspace

Policy and public view

Quick actions

Keep the most-used studio tasks one tap away.

Signed-in context

Role
Provider status
Legal acceptance

Review terms & privacy

Booking profile

Your account

Signed in

At a glance

Account

Saved card

Next up

Choose your next service

Pick a ritual without leaving your client hub

Choose a service here and go straight to booking, or browse the full services catalog first.

Shortcuts

Appointments

See what is next, revisit past visits, and open appointment details from one place.

Billing

Billing & purchases

Check balances, purchase updates, and payment follow-up without leaving the portal.

Account

Account & security

Update your details, review privacy settings, and keep your sign-in info current.

Rewards

Loyalty & rewards

See points, tier, and receipt history shared with the Moss & Coils app.

Inbox

Notifications

Read booking updates and reminders, then mark them read or archive them here.

Visit history

Past services, aftercare notes, and return timing

In the app

Community

Stay close to studio updates and conversation threads when you want the full app experience.

Opens in the Moss & Coils app.

Open community in app

In the app

Wax Health Check-In

Open the mobile check-in when you want between-visit guidance and aftercare support.

Opens in the Moss & Coils app.

Open check-in in app

Quick links

Jump to the pages you use most.

Main pages

Account

Your details

Phone
Profile
Status

Account & security

Your account

Sign-in

Saved card

Profile

Contact details

The details we use for booking and appointment updates.

Name
Email
Phone
Client status

Privacy & data

Email verification
Sign-in methods
Password sign-in
Passkeys

Payment methods

Book your visit

Booking readiness

1 Choose service Start with the ritual you want.
2 Choose time See available times for your day.
3 Review request Confirm policy and send.

Required steps

Before you book

Policies
Booking profile

Booking summary

Your request at a glance

Selected service
Included options
Linked add-on options
Estimated total duration
Estimated total price
Deposit preview

Step 1

Choose your service

Start with the ritual you want so timing, perks, and pricing can update around that choice.

Service menu

Choose a service

Pick from our online booking menu and stay on this page through date and time.

Service

Step 2

Choose a day, apply perks, and send the request

Choose your date, apply passes or promos, and send your request for review.

Choose a day and time

Send your booking request

Step 2

Choose your timing

Select a date first, then choose the open window that fits best.

Select date

Available times reflect our published schedule and existing appointments.

Optional

Apply a pass or promo

Eligible passes and promos apply to the same booking request.

Service pass

Promo code

Step 3

Review and send

Finish any required safety questions, review the policy snapshot, then send the request for provider review.

Request review

Appointment detail

Your appointment

Appointment details

Appointment snapshot

Appointment status
Booking state

Payment snapshot

Appointment payment state

Booking Fee status
Booking Fee due
Payment status
Outstanding balance

Policy & reminder

Payment and policy notes

Review billing and purchases from your account. Some secure payment confirmations may finish in the app when needed.

Delete account